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New sim hasn't arrived after nearly 2 weeks

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Prior22
Level 1: Joiner
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on ‎02-12-2022 21:59

on ‎02-12-2022 21:59

Ordered a black friday deal sim only contract and still not received the sim card in the post, no email update, no text update no nothing. Is this because of royal mail strikes or has it not even been dispatched 

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Enlli
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on ‎02-12-2022 22:10

on ‎02-12-2022 22:10

The strikes have certainly had an effect but 2 weeks seems excessive

You need to contact O2

 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Or ring sales in the morning

you can call them on 0800 081 0255

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 69: Guiding Light
  • 9520 Posts
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  • 1868 Solutions
Registered:

on ‎02-12-2022 22:10

on ‎02-12-2022 22:10

The strikes have certainly had an effect but 2 weeks seems excessive

You need to contact O2

 

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.
Facebook  (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you.

Or ring sales in the morning

you can call them on 0800 081 0255

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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MI5
Level 94: Supreme
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on ‎02-12-2022 22:22

on ‎02-12-2022 22:22

@Prior22 

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Lor25_
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on ‎02-12-2022 22:28

on ‎02-12-2022 22:28

I am exactly the same! Meanwhile they charge you straight away. Why they use rubbish Royal Mail and not someone reliable like DHL is beyond me.

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