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New sim card

zanetawysocka
Level 1: Joiner
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hi on Monday this week I pay my plan and get another phone which got new card sim 5g but its 7 day and I don't have signal on the phone at all... can you sort this problem out please. I'm not gonna pay to bills. Trust me.
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Bambino
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@zanetawysocka You can either temporarily use your old sim if it's the same size or call customer service to have the new sim activated. All numbers in the link below.

Guide: Coronavirus Community Help and Support 

Below is the advice from an O2 Guru on how to get through as an alternative.

You need to call 202 from your mobile:
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else

Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@zanetawysocka 

You need to do a SIM swap as per the instructions sent to you. 

Guide: Sim Swap: a mini guide 2017 update 

You should also pay your bill or you will be cut off completely.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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