on 25-07-2020 17:45
on 25-07-2020 18:03
on 25-07-2020 18:03
@zanetawysocka You can either temporarily use your old sim if it's the same size or call customer service to have the new sim activated. All numbers in the link below.
Guide: Coronavirus Community Help and Support
Below is the advice from an O2 Guru on how to get through as an alternative.
You need to call 202 from your mobile:
If you call 202, when it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
on 25-07-2020 20:13
on 25-07-2020 20:13
You need to do a SIM swap as per the instructions sent to you.
Guide: Sim Swap: a mini guide 2017 update
You should also pay your bill or you will be cut off completely.