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New phone number

Joewithiutthee
Level 1: Joiner
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How do I get a new number tried getting a new sim but my phone still used the same number trying to phone customer service but I’ve been in queue for the last half an hour
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Bambino
Level 85: Esteemed
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@Joewithiutthee  You need to persevere with customer service. Calling from 8-8.30 am is the best time to avoid a long wait.

Edit: There is apparently a problem getting through to CS at the moment, so probably best to wait until the morning anyway.

I DO NOT WORK FOR O2



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EmilieT
Former Staff
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Hi @Joewithiutthee, did you get a chance to talk to Customer Service since you last posted? If you need more help with this, we also have a Guide: How to change your mobile number that you migth find handy :slight_smile:

 

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