New order confirmation link

[Anonymous]

I placed an order by phone today and was sent an e mail with a link to follow for confirmation. Been trying it all day and continually get a message about a problem and to try later. Chatted on line to a person who sent me the same link! What next?

[Cleoriff]

Hi @Anonymous 

If this is an email with a link to confirm your purchase, there is every chance it will update after midnight

You could track your order via My o2 http://www.o2.co.uk/myo2

Again the system should update at midnight...

here is another link that may help

http://www.o2.co.uk/help/phones-and-devices/how-to-track-your-order

If you haven't got this sorted by tomorrow you may need to contact O2 CS

http://www.o2.co.uk/contactus

[Anonymous]

Thanks. Here's hoping.

[jonsie]

Any better news this morning?

[Anonymous]

Same thing happening to me,contacted cs they said try tomorrow,72 hours nearly up and will have to go through same process again

[Cleoriff]

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@Anonymous wrote:

Same thing happening to me,contacted cs they said try tomorrow,72 hours nearly up and will have to go through same process again

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Hi @Anonymous  You really need to check that your item is actually in stock when you ring CS back today

I am not sure this isn't another 'delaying tactic' for something they had no stock of...:smileysad:

[Anonymous]

Just phoned cs,phone in stock,told me keep trying until 72 hours is up then I would have to go through all the t&c again,the lady did say I could go to the o2 shop and get it,then she said I couldnt because I have a discount.The problem is I am now paying for this new tarrif but have not got the new phone

[jonsie]

Been here before I'm afraid. 

[Cleoriff]

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@Anonymous wrote:

Just phoned cs,phone in stock,told me keep trying until 72 hours is up then I would have to go through all the t&c again,the lady did say I could go to the o2 shop and get it,then she said I couldnt because I have a discount.The problem is I am now paying for this new tarrif but have not got the new phone

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Just how many more 'wait for 72 hours' are they expecting you to do? As I said previously I would be looking to cancel this contract where you are getting nothing for your money...and go instore to order it.

I know you say you will lose the discount.... but this is really about you needing a phone?

[Anonymous]

Its the princible of the thing,and £3.00 a month off my airtime is worth having,its still saying try later,going to cancel the contract and try and get my old tarriff back and then buy a phone from somewhere else