Solved: Re: New Sim, same number

Anonymous · ‎03-01-2018

Hello. I'd like to know how I can order a different kind of SIM card but with my existing mobile number. Ta

MI5 · ‎03-01-2018

Hi @Anonymous you need to call customer service http://www.o2.co.uk/contactus

or pop into your local O2 shop.

It's free whichever way you do it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-01-2018

Hi @Anonymous you need to call customer service http://www.o2.co.uk/contactus

or pop into your local O2 shop.

It's free whichever way you do it.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎03-01-2018

@Anonymous If you follow the advice above and call Customer Service, they will send you a blank sim and you can do the swap yourself using this link: http://swapmysim.o2.co.uk/. Or, as also suggested, call into a store if you have one nearby and they will do it for you then and there. The swap can take up to 24 hours, but it's usually much quicker.

I DO NOT WORK FOR O2

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