Solved: New Handset

Anonymous · ‎03-01-2014

Hi all, I recently received a phonecall from O2 about upgrading my handset. I was told I couldn't as I wasn't due for one! However, through the phonecall the advisor told me I could have a new handset (although I do pay for it monthly alongside the contract) as my son was on PAYG and I could hand my old handset down to him. The advisor gave me a new email address to sign in with which I've done. The email said that the phone will take 4-6 weeks to be delivered. I was just wondering if there is anyway of tracking the order though O2? I beleive the phone is from The Carphone Warehouse but I need a parcel number to track it on there which I dont have! I can't see anything on my O2 account on here about it.

Any info much appreciated

MI5 · ‎03-01-2014

If it's coming from CPW they will email you once the phone is dispatched.
If nothing is showing in "My O2" yet it means the order hasn't been processed so I would call CPW to get an update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

View solution in original post

Anonymous · ‎03-01-2014

I would suggest never upgrading from a cold call.

Always do this via 202 or a high street shop.

The giving of a new e mail address to you is a new one on me.

Did you part with any bank account details ?

MI5 · ‎03-01-2014

If it's coming from CPW they will email you once the phone is dispatched.
If nothing is showing in "My O2" yet it means the order hasn't been processed so I would call CPW to get an update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

adamtemp64 · ‎03-01-2014

If you were cold called from car phone wharehouse you need to contact them about handset fulfilment o2 only provide your airtime.

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Anonymous · ‎03-01-2014

Thanks. I was unsure about the cold call TBH. But was defo O2 as she had certain details that no-one else would know. Just bit concerned that I may be billed for 2 contracts instead of 2!! And the fact that no where on my O2 account mentions anything about it. This was only about 10 days ago so maybe Im being impatient. Just like to know where Im at incase Im overcharged 😞

Anonymous · ‎03-01-2014

Yeah will try them too..thanks

Anonymous · ‎03-01-2014

Please update your thread with the outcome.

Why did they have to supply you an e mail address ?

MI5 · ‎03-01-2014

It's most likely just a new My O2 log in, which you can link to your current one so you don't have to remember 2 log ins.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

Anonymous · ‎03-01-2014

Yeah think it was to provide new log in details for O2 log in!! Still all confusing though! Will inform you when and if I hear anything. Thank you

Anonymous · ‎03-01-2014

Ok. Just interested that's all.

Hope all goes ok for you.

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