Netflix

[weepolarbear]

I entered new number and verification code, thought I had then logged into Netflix account as it said I was eligible for 6 months offer, realised after I had put in the right email address for Netflix account but had put in an old password, when I went back to check if there was a redemption code the page had refreshed so how do I know if account has been credited correctly- does a confirmation email get sent out?

[MI5]

@weepolarbear I only had an on screen confirmation, no email, but the credit is added to your Netflix account so may show in your account settings.

[Cleoriff]

Hi @weepolarbear

This is what it says

You must provide your email address at point of purchase of the Eligible Tariff. You will then be emailed a link to a microsite (the “Microsite”) in order to redeem the Offer Subscription 24 hours after purchase to the email addresses provided during purchase of the Eligible Tariff, or after such period as communicated to you by O2.

https://www.o2.co.uk/termsandconditions/rewards/netflix-offer-terms-and-conditions

[MI5]

@weepolarbear

Just checked and it shows in your billing details 

[weepolarbear]

Didn’t get email which I had been told at point of sale I would receive- went through verification online link from o2 when queried this (number and verification code used) said eligible for 6 month and to log in directly to Netflix but no code for redemption shown or added and no code emailed either and not on account with Netflix either

[MI5]

@Martin-O2 can you help with this one please?

[weepolarbear]

No, it didn’t get added to account, no email sent either and has on screen notification of eligibility refreshed itself I suppose I will just have to do it all again - very inconvenient and not really happy 😞

[Marjo]

Hi @weepolarbear, sorry to hear you've been having issues with this! I can confirm that there were some technical issues with the website, and this should now be fixed. Can you please try again if you haven't already and let us know if you're still having issues with this or if it goes through ok now? 

Cheers