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Netflix verification code

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Lillylou15
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on ‎25-09-2018 22:38

on ‎25-09-2018 22:38

Can anyone help I bought a Huawei 4g hotspot on 26th July... when I got it the guy in shop said I would receive a email within 2 weeks to get my 6 months free Netflix! Well having looked at my Huawei device it says I have 9+ messages so now I’m thinking the code has gone to that... how do I get the messages?
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Lillylou15
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on ‎25-09-2018 23:52

on ‎25-09-2018 23:52

If you could I would be grateful Thank you for your help... see I’m new to this 02 community and pressed the wrong button and said problem is solved when it’s not
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Glory1
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on ‎26-09-2018 00:49

on ‎26-09-2018 00:49

@Lillylou15 wrote:
If you could I would be grateful Thank you for your help... see I’m new to this 02 community and pressed the wrong button and said problem is solved when it’s not

No problem at all @Lillylou15. And please don't worry, we were all new to the community at one time. Just over 2 years ago I was also new to the community and everyone welcomed me as we all welcome you. And I've been known to press the wrong button before now. I will see that the solution is removed until the matter is solved for real.

Lover of all things Samsung. Currently using Samsung Galaxy S10 Plus 128gb


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Martin-O2
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on ‎26-09-2018 12:20

on ‎26-09-2018 12:20

Thanks for the mention @Glory1 smiling 

 

@Lillylou15 We can certainly get someone to look into this for you and find out whats going on. I'll need a bit of information from yourself so I'll send a message so we can talk further. wink

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
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viridis
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on ‎26-09-2018 22:19

on ‎26-09-2018 22:19

Not gonna lie, I didn't even know my upgrade was eligible, just put in my number and got the credit applied to Netflix account.
Cheers @MI5
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MI5
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on ‎26-09-2018 22:44

on ‎26-09-2018 22:44

Happy days slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Martin-O2
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on ‎04-10-2018 10:18

on ‎04-10-2018 10:18

For anyone else in a similar situation I've heard from @Lillylou15 and they were able to solve this issue by putting the SIM card from the dongle in to a mobile phone and registering for the Netflix offer using this link. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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jonsie
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on ‎05-10-2018 00:46

on ‎05-10-2018 00:46

@Martin-O2 wrote:

For anyone else in a similar situation I've heard from @Lillylou15 and they were able to solve this issue by putting the SIM card from the dongle in to a mobile phone and registering for the Netflix offer using this link. 

Good to know and quite obvious once we know. Thank you @Martin-O2

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THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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Martin-O2
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on ‎05-10-2018 11:51

on ‎05-10-2018 11:51

@jonsie Yes quite a simple step but not the first thing I would have thought of. Good to know if we have any similar issues in the future. 

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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