Netflix offer help request

[NigelBasEssex]

Hello, I’ve been with o2 a long time and just upgraded, and took the free year of Netflix offer but have still yet to receive it. Can anyone help me here?

[Martin-O2]

Hi @Jane I understand that this has been sorted for you now? Can you confirm? Thanks! 

[Jane]

Hi @Martin-O2 it hasn't been sorted yet. They rang me yesterday and I sent them screenshots but I've not heard back since

[Martin-O2]

Hey @JaneI've spoken to the team and their in the process of sorting this our for you. I'll give you a shout once it's been done. 

[Dylan]

I'm having an absolute nightmare with this too. Took out a contract for a new phone at end of July having moved from Three. Bought from Mobile Phones Direct. The deal was marked on website as eligible. No info came. Just spent 30min on live chat trying to get this sorted and am now being told I need to ask Mobile Phones Direct for the cash to pay for my 12 months free Netflix! Has there been some confusion with the deal? 

[MI5]

You should ok according to the T&C's
https://www.o2.co.uk/termsandconditions/rewards/netflix-offer-terms-and-conditions

[SuperMario]

Hi Martin I am having issues redeeming this offer to via microsite. I followed all the steps however the credits towards 6 month free netflix did not sync into my account. I have an open complaint with O2 on this and currently waiting on updates however are beyond a week.

[Cleoriff]

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@SuperMario wrote:
Hi Martin I am having issues redeeming this offer to via microsite. I followed all the steps however the credits towards 6 month free netflix did not sync into my account. I have an open complaint with O2 on this and currently waiting on updates however are beyond a week.

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@SuperMario

I'm not sure @Martin-O2 can help if you have started the complaint process, though I have tagged him to your post anyway..

[Martin-O2]

@Cleoriff We should be OK here as it's related to the specific Netflix issue. 

@SuperMario I've replied to your message.