Netflix offer - We haven't been able to verify your number because of a technical problem

[FloJo]

Last week I received my text message to activate my 6 month Netflix subscription but on entering my number I receive the message - We haven't been able to verify your number because of a technical problem.

I've tried opening the link in the text message, and clicking the link on a post here on my laptop and still get the same message.

Any ideas?

[MI5]

Turn off wifi and try it on mobile data?

[FloJo]

Tried that a couple of times 😞

[MI5]

@Martin-O2 any ideas ?

[Martin-O2]

Hey @MI5 @FloJo. 

Have you tried clicking the link using mobile data and not wifi? There have been incidents in the past where attempting to redeem this offer over wifi has caused issues. Using mobile data should ensure that your number is recognised. 

Give it a go and let me know how you get on. 

[MI5]

^^^

[FloJo]

Hi Martin, I have tried that and just tried again after clearing the history and still no luck!

[Martin-O2]

OK no problem @FloJo thanks for giving that a go. I'll need to escalate this for you so I'll drop you a message so I can get a few personal details to make this possible. 

[Manx]

I’m having the exact same problem. Trying to activate my subscription but on entering the six digit code the same error comes up - ‘we haven’t been able to verify your number because of a technical problem’. I’ve tried turning WiFi off on my phone and also tried the link from my laptop but same message came up each time. Live chat no use whatsoever!

Any one know of a solution ?

[Cleoriff]

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@Manx wrote:
I’m having the exact same problem. Trying to activate my subscription but on entering the six digit code the same error comes up - ‘we haven’t been able to verify your number because of a technical problem’. I’ve tried turning WiFi off on my phone and also tried the link from my laptop but same message came up each time. Live chat no use whatsoever!

Any one know of a solution ?

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? @Martin-O2