Netflix credit not being applied.

[InGen]

 As in the title I upgraded my tariff last year (Late December) to one with a netflix offer on, but when I go through the steps it doesn't seem to add the credit on.

 I do all the steps required and it takes me to my Netflix page but when I go into my account it doesn't show any credit that has been applied. 

 Have tried through my data on my phone and different browers. 

[MI5]

@InGen you won't see a line item in your account of added credit but each month your account will show that the bill was paid from credit on your account.

[therock112]

Same boat. Except I spoke to a 'guru' last week online who pretty much guaranteed me it would be fixed at the beginning of this week. Anyway, I've given it a whole week and it still doesnt work! The main reason I took the contract was for the free netflix and I've been waiting since last summer to get this resolved. Complete joke!

[Cleoriff]

---

@therock112 wrote:

Same boat. Except I spoke to a 'guru' last week online who pretty much guaranteed me it would be fixed at the beginning of this week. Anyway, I've given it a whole week and it still doesnt work! The main reason I took the contract was for the free netflix and I've been waiting since last summer to get this resolved. Complete joke!

---

@Martin-O2@Marjo@EmilieTcan you help here ?

[Martin-O2]

Cheers @Cleoriff! 

@InGen, @therock112 The Netflix issue has been resolved for most customers but if you're still having issues we can arrange for your accounts to be updated. I'll need to personal info to proceed so will drop you both a private message. 

[Netflix1]

Please get in contact with me. 

[Martin-O2]

Message on the way @Netflix1!