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Level 1: Joiner
Posts: 1
Registered: ‎02-03-2014

Netflix credit not being applied.

 As in the title I upgraded my tariff last year (Late December) to one with a netflix offer on, but when I go through the steps it doesn't seem to add the credit on.

 

 I do all the steps required and it takes me to my Netflix page but when I go into my account it doesn't show any credit that has been applied. 

 

 Have tried through my data on my phone and different browers. 

Posts: 85,713
Topics: 522
Solutions: 10,695
Registered: ‎04-04-2012

Re: Netflix credit not being applied.

@InGen you won't see a line item in your account of added credit but each month your account will show that the bill was paid from credit on your account.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 1: Joiner
Posts: 1
Registered: ‎11-01-2019

Re: Netflix credit not being applied.

Same boat. Except I spoke to a 'guru' last week online who pretty much guaranteed me it would be fixed at the beginning of this week. Anyway, I've given it a whole week and it still doesnt work! The main reason I took the contract was for the free netflix and I've been waiting since last summer to get this resolved. Complete joke!

Posts: 67,005
Topics: 662
Registered: ‎14-01-2013

Re: Netflix credit not being applied.


@therock112 wrote:

Same boat. Except I spoke to a 'guru' last week online who pretty much guaranteed me it would be fixed at the beginning of this week. Anyway, I've given it a whole week and it still doesnt work! The main reason I took the contract was for the free netflix and I've been waiting since last summer to get this resolved. Complete joke!


@Martin-O2@Marjo@EmilieTcan you help here ?

*The Game Is On*


Community Manager
Posts: 5,426
Registered: ‎18-02-2016

Re: Netflix credit not being applied.

Cheers @Cleoriff

 

@InGen@therock112 The Netflix issue has been resolved for most customers but if you're still having issues we can arrange for your accounts to be updated. I'll need to personal info to proceed so will drop you both a private message. 

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
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Level 1: Joiner
Posts: 5
Registered: ‎15-01-2019

Re: Netflix credit not being applied.

Please get in contact with me. 

Community Manager
Posts: 5,426
Registered: ‎18-02-2016

Re: Netflix credit not being applied.

Message on the way @Netflix1

Check out some of the recent discussions:
Access for You: Registration - Find out how to register for our Access for You service.
Gig tickets giveaway!! Smiley Wink Interested in any O2 Academy gig? Let us know for a chance to get free tickets!
Review of the Samsung Galaxy A50 - Read our latest device review by member Poppysmum.
Priority tickets calendar! 24-30 June - Check out which tickets are going on sale or pre-sale this week on Priority!


If you'd like to take part, why not register? Smiley Happy
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