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Netflix 6 months

Reesoooo
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on ‎22-12-2018 20:00

on ‎22-12-2018 20:00

Tried to activate the Netflix offer but number is eligible but talking to online chat yes it is. Order confirmed in myo2 app and had post saying ir was. Any ideas why I still can't activate it.
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Reesoooo
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on ‎22-12-2018 20:01

on ‎22-12-2018 20:01

Isn't eligible I meant opps.
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MI5
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on ‎22-12-2018 20:32

on ‎22-12-2018 20:32

Have you waited 14 days yet?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Reesoooo
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on ‎22-12-2018 20:47

on ‎22-12-2018 20:47

No one has mentioned wait 14 days. This was a tariff change on a sim only contract.
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Reesoooo
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on ‎22-12-2018 21:09

on ‎22-12-2018 21:09

Just read the small print on the card I had today. Which states redeem 24hours after purchase its been 72hours since I made the change through the myo2 app.
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jonsie
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on ‎22-12-2018 23:34

on ‎22-12-2018 23:34

Maybe @Martin-O2 or @EmilieT can help when they are back in the office.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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EmilieT
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on ‎24-12-2018 08:49

on ‎24-12-2018 08:49

Good morning @Reesoooo, and welcome to the forum Wave I'm sorry to hear you've been having difficulties redeeming your Netflix offer - one thing that's worth trying is turning off your WiFi and redeeming the offer on mobile data. It worked for a lot of other members - could you give this a go and let us know if you still need further help please?

 

Thanks for the mention @jonsie slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Reesoooo
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on ‎24-12-2018 09:48

on ‎24-12-2018 09:48

Hi @EmilieT I have tried twice on mobile data with still the same response number isn't eligible for the offer.
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EmilieT
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on ‎24-12-2018 10:51

on ‎24-12-2018 10:51

@Reesoooo Thanks for letting me know - I'll send you a Private Message to get a few more details and we'll get someone to look into it for you slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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Reesoooo
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on ‎24-12-2018 10:57

on ‎24-12-2018 10:57

Thank you private message sent.
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