Need to make an insurance claim

[Anonymous]

Hi,

I need to make an insurance claim for my phone but I can't find any way to make a claim which doesn't require the use of a WORKING PHONE. I cannot call, and there are no email addresses I can find. What can I do?

[MI5 · Accepted solution]

You have to contact customer services.
The easiest way is by phone (borrow one, use a call box etc) but you could try live chat. I'm not sure how successful that would be though?
http://www.o2.co.uk/contactus

[viridis]

You can also pop into your local O2 store where they will let you use phone to contact customer service.

[CLB-]

i Dont think i would bother o2 insurance are the biggest joke! Be careful mine was collected and lost and im still waiting for an update. Sorry for the negativity! 

[viridis]

With o2 insure, persistence and patience are definitely key

[CLB-]

i need plenty of them at them moment i have emailled rang even tweeted with nothing back at all, im running low now, 

More info

[viridis]

If they have lost your device, inform them they have X days further to either find it and act on the insurance, or make reasonable offer of replacement as per their terms and conditions.

[CLB-]

Perfect, Thank you so much for your advice, im on working day 6 now from my initial claim what would you suggest? 

[Anonymous]

Yeah I tried twitter as well, and when my phone started working again I tried phoning but nothing would go through. Might have to go into branch ugh