Need help

[stephanie]

I don’t live in england. I pay to close my account but it looks that I own them a bill . I send them money online but their bank didn’t accept yet . Should I call them ? But the thing is that I don’t remember my information of the old account just the number of the account and the old phone number

[Cleoriff · Accepted solution]

Hi @stephanie

How to cancel your contract here

https://community.o2.co.uk/t5/How-to-Guides/Cancelling-Your-Contract-A-Guide/ba-p/566774

Your best bet is to call customer services (it's free from this link)

https://www.o2.co.uk/contactus

From abroad

+44 3448090202

Free†

[Bambino]

@stephanie If you're unable to call customer service from your mobile using the number provided above, you can call for free using Skype or a similar VOIP over a WiFi connection on +44800 032 1402 .

[jonsie]

Definitely call them on the free number because, as explained in the link, you do need to give 30 days notice otherwise the contract will keep rolling over on a monthly basis. This means you getting a bill every month.