Solved: Re: NON DELIVERY OF NEW PHONE

Richard22 · ‎20-09-2022

I placed an order on 1st September for a new phone on the basis that the website showed it to be in stock and would be delivered the next day.

I got all the usual flood of confirmatory emails - followed by one saying the phone was out of stock and they would order it.

20 days later - no phone - no communiation - no one to talk to.....

If this is customer service.......

MI5 · ‎20-09-2022

@Richard22

Yes, that’s as good as it gets these days!

There is no live stock system so it’s the luck of the draw unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎20-09-2022

@Richard22

Yes, that’s as good as it gets these days!

There is no live stock system so it’s the luck of the draw unfortunately.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎20-09-2022

A very common problem that we read time and time again!

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

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NON DELIVERY OF NEW PHONE

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