I have just spent half an hour trying to speak to an actual person. The O2 site is the least user friendly I have ever seen. I kept clicking on what I wanted to discuss, it sent me to a page of sub categories, I clicked and was sent back to the first page. I tried time and again, but no luck. I then thought calling them would be quicker, nope. No number to call, just those bloody endless circles that take you nowhere. I looked on Google, and that gave me a number to call from my O2 mobile. It wouldn't connect. I tried the landline number and actually (eventually) got through to a human. They couldn't help, so transferred me. I sat in a queue for eight minutes then was cut off. I thought an email to them might be my only option but, unsurprisingly, no email address could be found. I literally want to scream. They tell you to get in touch with any problem, then make it impossible to do so.
@laineyk Call 202 from your mobile or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
I got through earlier on the landline number, then was cut off after waiting for ages. The other number won't connect. I tried making a complaint, see where that got me, but it says my mobile number is not valid. It's like they don't want customers to get in touch with them.