Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Reply
Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎06-05-2020
Accepted Solution

NHS discount

Hi

 

I have just upgraded my phone and can't remember how to get the NHS discount code and to apply it.  When I picked my phone up in the shop the assistant said I needed to text NHS01 to 60202 but the message failed to send.  Is this correct or can I get it another way?

 

Many thanks Deborah

Highlighted
Posts: 90,938
Topics: 746
Registered: ‎14-01-2013

Re: NHS discount

[ Edited ]

@Deborah 

The number to text to is 61202

All info here Guide: O2 Open & Friends and Family discounts - How to sign up 

 

Edited to add correct number

*The Game Is On*

Most-Helpful-MemberFriendliest-MemberMost-Useful-GuideBest-Feedbacker
Highlighted
Level 47: Going Places
Posts: 5,992
Registered: ‎26-03-2014

Re: NHS discount

It might also fail to send if you have a £0 spend cap on your account (even though texting this number is free).
Try the number @Cleoriff has given, and if it fails you need to call customer services (or go into a shop) and ask them to change it for you.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Highlighted
Community Manager
Posts: 892
Registered: ‎07-05-2020

Re: NHS discount

Hey @Deborah hope you managed to get this sorted and got your discount applied.

COVID-19 support - Help and support from O2 during the lockdown
Access for You: Registration - Find out how to register for our Access for You service.
Just joined the community or thinking of registering? Check out this handy starter guide!
Have a query about your account? See if the My O2 how-to guide will help


If you'd like to take part, why not register? Smiley Happy
signature

Highlighted
Level 1: Joiner
Posts: 3
Registered: ‎06-05-2020

Re: NHS discount

I still haven't heard anything to say I've got the discount, should I reapply?

Highlighted
O2 Support
Posts: 232
Registered: ‎23-05-2015

Re: NHS discount

Hi, @Deborah,

Check your myo2, the discount will show on there. But it can take up to 36 hours to go on.

signature