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Level 1: Joiner
Posts: 1
Registered: ‎12-07-2019
Accepted Solution

NETWORK PROBLEM

FRIDAY 12th JULY Since 21.30 last night my phone tells me it has been unable to connect to a network. O2 Online advise me my sim is not blocked and there is a network problem. Does anyone else have a network problem ?

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Posts: 88,077
Topics: 738
Registered: ‎14-01-2013

Re: NETWORK PROBLEM

[ Edited ]

Hi @Mr_Whingey 

Check your network status here https://status.o2.co.uk/

You can also download the My Network app and check the mast status through there and also report it.

 

PS network problems are dependent on your area. My network is working fine in my postcode.

*The Game Is On*

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Posts: 102,124
Topics: 550
Solutions: 13,003
Registered: ‎04-04-2012

Re: NETWORK PROBLEM

@Mr_Whingey (great name Smiley Happy)

If you are still no wiser to the problem, it could be a SIM issue. 

First try turning off and removing the SIM to discharge any static then reinsert and try again.

If still no good, pop into your local O2 shop for a free SIM swap.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 29: Intuitive
Posts: 4,751
Registered: ‎03-08-2018

Re: NETWORK PROBLEM

Hi @Mr_Whingey
Another way to find out if there is a mast problem or something wrong with your phone/sim,
Do you have a friend in your area on o2 ask them🤔