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My phone does not recognise my sim card

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Cesar
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on ‎17-07-2018 19:27 - last edited on ‎17-07-2018 20:23 by Moderator

on ‎17-07-2018 19:27 - last edited on ‎17-07-2018 20:23 by Moderator

Hi my phone does not recognise my sim card

 

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MI5
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on ‎17-07-2018 19:32

on ‎17-07-2018 19:32

Easiest and quickest way is to call into your loca o2 shop for a free sim swap or call customer service and they will send you a new sim in the post.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

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Cesar
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on ‎17-07-2018 19:28

on ‎17-07-2018 19:28

hi
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MI5
Level 94: Supreme
In response to Cesar
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on ‎17-07-2018 19:32

on ‎17-07-2018 19:32

Easiest and quickest way is to call into your loca o2 shop for a free sim swap or call customer service and they will send you a new sim in the post.
http://www.o2.co.uk/contactus
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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on ‎17-07-2018 19:33

on ‎17-07-2018 19:33

@Cesar

What phone have you got and how long have you had it?

Is this a new sim card?

You need to give us a bit more info as I said earlier...or speak to live chat in the link above.

Veritas Numquam Perit

Girl in a jacket
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EmilieT
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on ‎19-07-2018 11:12

on ‎19-07-2018 11:12

Hi @Cesar, I hope you got a chance to look at @MI5 and @Cleoriff's replies above! Let us know if it helped, or if you're still having trouble with your SIM card slight_smile

→ Access for You: Registration - Find out how to register for our Access for You service.
→ Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
→ Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
→ Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? slight_smile
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