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My o2 app still saying im on another iPhone after upgrade

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darrenney02
Level 4: Observant
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on ‎23-12-2019 22:52

on ‎23-12-2019 22:52

I upgaded from the iPhone 6s to the iPhone XR just under 4 days ago but the my o2 app on my iPhone says im still using the 6s. Why is that.

 

Darren

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jonsie
Level 94: Supreme
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on ‎23-12-2019 22:55

on ‎23-12-2019 22:55

It will update but it takes a while. You can edit it yourself by clicking on the little pencil icon.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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jonsie
Level 94: Supreme
  • 95941 Posts
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on ‎23-12-2019 22:55

on ‎23-12-2019 22:55

It will update but it takes a while. You can edit it yourself by clicking on the little pencil icon.

Click Here For Social Media Support Links VirginmediaO2
THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS
2020-Awards-jonsie


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darrenney02
Level 4: Observant
In response to jonsie
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on ‎23-12-2019 23:06

on ‎23-12-2019 23:06

Thanks for the reply.

 

Darren

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