My new Sim

[Cora]

Hello.

I am in the process of setting up my phone with a new sim card. I am so scared I  will do something wrong! I have never set up a phone before!

I have had a message about "your Uber code" and if I want to unsubscribe. What is this about? 

Carole

[Cleoriff · Accepted solution]

@Cora 

If your old sim fits the phone, use that

Other help here Guide: Sim Swap: a mini guide 2017 update 

or https://www.o2.co.uk/help/phones-sims-and-devices/activating-your-sim 

As for the Uber Code, have you been trying to set up the Uber app? They send you a code before you can activate it.

[Cora]

Hello, Cleoriff.

Thank you for your reply.

No, I didn't try to set up anything 'UBER'. Shall I just ignore it?

I have also been told I have used up 50% of my spend cap. I have only sent a few texts. Now I am scared to use my phone.

I shall look at the Sim Swap Guide as you suggest.

This is the first time I have ever had problems with a phone. I am totally confused.

Cora

[Cleoriff]

I wouldn't worry about it then @Cora 

If you have any concerns about your spend cap, give O2 a call on any of the numbers in this guide

Guide: Coronavirus Community Help and Support