My imei has been reported as lost or stolen - but isn’t

[Bolt94]

I took my phone to Apple to have the back screen replaced - they couldn’t repair the device as my imei is down as lost or stolen. 

this makes no sense as I’m using the phone… it’s an upgrade from a few weeks ago. 

o2 said they couldn’t see anything / then they could. What’s going on - how do I fix this 

[MI5]

@Bolt94 

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X)  (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

[TSC]

Have you sorted your phone as I have the exact same problem 

[Oxonian]

@TSC 

If you are asking that question of @Bolt94, you need to tag him thus. 👍