Solved: My details?

Mint1955 · ‎12-01-2013

Just annoying to me but when the guy in the O2 shop set up my account he spelt my name wrong as Shilea not Sheila and I can't find out how to change it.

Can anyone help?

adamtemp64 · ‎12-01-2013

ring 202 and they will sort it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

View solution in original post

adamtemp64 · ‎12-01-2013

ring 202 and they will sort it

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

Anonymous · ‎13-01-2013

You will be lucky, same here and I already had one account exisiting they could read off. Ive tried for nearly 12 months now

MI5 · ‎13-01-2013

I've read of a few people with spelling mistakes having major hassle to get it corrected. Quite ironic really when you can just phone up, change your address and order a £1500 contract without any checks, but a spelling correction to a name seems almost impossible.....!!!!!

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎13-01-2013

Yes it beggars belief, shame they aren't as strict with address changes and fraudulent upgrades.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Anonymous · ‎13-01-2013

Waste of time ringing to amend wrong name on your email address tried to correct mine as they also incorrectly spelled my name and they couldn't change it.

Liquid · ‎13-01-2013

Well I guess your credit reports won't take a hit if you default:D.

Ridiculous they can't change a name:/
How on earth do they check your credit rating with a flawed name?

Nothing sucks more than that moment during an argument when you realize you’re wrong. So Ive been told

MI5 · ‎13-01-2013

That's what makes it so ridiculous - They have to know the real (correct) name from the credit check so when incorrectly typed in by someone why can't they just check the credit report and correct it....?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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