My bill is getting costly

[CColen]

I want to reduce my spending on monthly bills and know better about plans. No sure if my device is already paid.

[MI5 · Accepted solution]

@CColen 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

If you are able to upgrade, which you can check in your MyO2,, 

Use USwitch

Our best O2 SIM only deals in October 2023 - Uswitch

Choose the deal you want
This will automatically redirect you to the O2 website
Just follow the prompts and choose the UPGRADE option
Complete the deal and nothing on your account changes except the tariff at the new cheaper cost
Payment date is the same and your next bill will be cat a cheaper rate and will be made up of the pro rata cost of your old tariff and your new tariff
The change should show in My O2 within 24 hours
Volt benefits will still apply as will possibly a 3 month extra such as Disney+

[jonsie]

Text INFO to 85075 which will tell you about your device plan

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you

See links below

Or you can call them from 8am to 8pm on 0808 002 0202 or 0800 081 0255