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Level 1: Joiner
Posts: 1
Registered: ‎05-03-2019
Accepted Solution

My SIM Card was unregistered.

Hello, when I put my SIM card into my phone saying the SIM is unregistered. How would I go about trying to restore my SIM and it's number, thank you
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Posts: 80,665
Topics: 574
Solutions: 3,894
Registered: ‎04-01-2009

Re: My SIM Card was unregistered.

Have you used the sim in the last 6 months?

If not you ill need to contact customer service to have it reactivated as long as it's not much over the 6 months

If this isn't the issue, we need a little more info such as P&G or contract, new sim or replacement sim.

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Level 68: Extraordinaire
Posts: 15,596
Registered: ‎31-03-2010

Re: My SIM Card was unregistered.

@B17Curtis  You need to speak to customer service in the morning. https://www.o2.co.uk/contactus If you cannot call the numbers within the link, you can call for free from any phone on 0800 032 1402. Best time to call is 8-8.30 am.

I DO NOT WORK FOR O2



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Community Manager
Posts: 7,628
Registered: ‎23-07-2014

Re: My SIM Card was unregistered.

Hi @B17Curtis , I hope everything's going well now with your SIM since you last posted. Don't hesitate to ask again if you need any additional help from the community though! Smiley Happy

 

Cheers for your help guys @jonsie@Bambinothumbsup

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