My O2 App Live Chat

[msammels]

Hey, does anyone how long the live chat conversations are kept in the My O2 app, or if there is any way to manually remove them?

[MI5]

Try swiping left on the message @msammels 

[msammels]

I tried this - no joy sadly.

[MI5]

'twas just a guess as I don't use live chat and that's how you delete other notifications in the app.
Have you tried asking Aura?

[msammels]

I haven't - I did ask O2 Live Chat support (on the website) on how to remove conversation threads from within the My O2 app and they had no idea what I was talking about

[jonsie]

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@msammels wrote:
I haven't - I did ask O2 Live Chat support (on the website) on how to remove conversation threads from within the My O2 app and they had no idea what I was talking about

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Now why do I not think that unusual...

[TallTrees]

Chat has no idea? @msammels 

LOL  

[MI5 · Accepted solution]

@msammels 

I just did a test and if you open a chat conversation and then tap and hold on the text box, you get a X top left of screen to delete it.

This is on Android.

[msammels]

This does not appear to work on iOS.

[MI5]

I'll have to check that tomorrow.
I don't have an iPhone on O2 with me at the moment.