Welcome to the O2 Community

Has your question already been answered? See the community FAQ's
Level 1: Joiner
Posts: 1
Registered: ‎09-12-2018

My 4G

I still have no use of 4G in the Wolverhampton area and can’t get through to customer service
Posts: 83,224
Topics: 577
Solutions: 4,096
Registered: ‎04-01-2009

Re: My 4G

[ Edited ]

What phone do you have?

Have you taken the sim out and cleaned it and rebooted the phone?


Level 69: Guiding Light
Posts: 16,542
Registered: ‎31-03-2010

Re: My 4G

@Tommy It's nearly 11 pm on a Sunday night. O2 do not operate a 24/7 customer service. Best time to call is between 8-8.30 am to avoid a long wait on hold.


Posts: 114,233
Topics: 569
Solutions: 15,403
Registered: ‎04-04-2012

Re: My 4G


Try switching your phone to 3g to see if that works?

If not, text the word "active" to 2020 then save the settings that get text back to you, reboot phone and try again.

You can also check for any local network issues here https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: My 4G

Hi @Tommy, there's some good advice above, it'd be great if you could give it a go and let us know if it helps slight smile


Welcome to the forum!

Access for You: Registration - Find out how to register for our Access for You service.
Want to chat with other fellow-minded members? Head to our Off-topic section for some interesting chit-chat.
Check out our Priority board for tickets & offers updates, and to discuss all things Priority-related!
Welcome to O2! - New to O2? Find out all you need to know to get started!

If you'd like to take part, why not register? Smiley Happy