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My 4G

Tommy
Level 1: Joiner
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I still have no use of 4G in the Wolverhampton area and can’t get through to customer service
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jonsie
Level 94: Supreme
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What phone do you have?

Have you taken the sim out and cleaned it and rebooted the phone?

 

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Bambino
Level 84: Resplendent
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@Tommy It's nearly 11 pm on a Sunday night. O2 do not operate a 24/7 customer service. Best time to call is between 8-8.30 am to avoid a long wait on hold.

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@Tommy 

Try switching your phone to 3g to see if that works?

If not, text the word "active" to 2020 then save the settings that get text back to you, reboot phone and try again.

You can also check for any local network issues here https://status.o2.co.uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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EmilieT
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Hi @Tommy, there's some good advice above, it'd be great if you could give it a go and let us know if it helps slight_smile

 

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