Moving O2 number

[Anonymous]

Yesterday I spent some time with a helpful O2 guru arranging to move my current O2 number from my old phone (pay monthly) to a new pay monthly phone and to cancel the current contract.  I was told this would be done within 24 hours but it still hasn't happened.  I dno't need live chat to deal with this, especially as I anticipate being out most of tomorrow, but there appears to be no way to simply send an email question.

Am I missing something?  email may be "old fashioned" but it is still a very convenient way to deal with problems which don't require interraction.  It also provides an audit trail.  I looked at the complaint procedure but that is a bit heavy handed and was blathering on about ombudsmen.  I simply want to know when the transfer will take place and as I will be moving around I really don't want to have to do it via live chat or even by phone.

[MI5 · Accepted solution]

Unfortunately the only contact options offered by o2 are here http://www.o2.co.uk/contactus

[Martin-O2]

Hey @Anonymous How did you get on with this? Has your number been transferred over successfully? 

[Anonymous]

I had another session with online chat this morning and was promised it would be moved by midnight tonight.  As far as I can see this is now in process as I cannot contact my mobile from my landline and the o2 account says disconnected bill.

I can't see what the phone is doing at the moment as it is underneath the cat.

[MI5]

Once the cat gives it up - reboot the phone

[jonsie]

Just rattle the cat's dish then you can reclaim the phone. Ignore the looks of disappointment followed by disgust from the cat and tell it to be more dog as per (pun intended) the advert goes.... 

[Cleoriff]

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@jonsie wrote:

Just rattle the cat's dish then you can reclaim the phone. Ignore the looks of disappointment followed by disgust from the cat and tell it to be more dog as per (pun intended) the advert goes.... 

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Obviously never owned a cat....

[MI5]

No one owns a cat - they own you

[Anonymous]

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@MI5 wrote:
Once the cat gives it up - reboot the phone

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Yup, that did it - you clearly understand phones and cats.  Me, I do all right with cats but phones ...  

Thanks to all for suggestions and humour.  Boris (the cat) sends his regards.

[Cleoriff]

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@Anonymous wrote:

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Thanks to all for suggestions and humour.  Boris (the cat) sends his regards.

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My three....Bugsy, Gizmo and Lily send their regards to Boris @Anonymous