
on 28-12-2012 13:20
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-12-2012 13:20
Hi, We've just moved house and now can't make calls or receive texts from our home. The coverage checker says coverage in the area is "good outdoors/ok indoors", however this is not the case. Is there anything O2 can do to change this in the immediate future, or will we need to change network? We're both part way through 24 month contracts, so will we have to pay to terminate the contract, considering we're not receiving the service that we're paying for? Thanks
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-12-2012 15:54
We have blackberry torch, iphone4s and iphone4. I just turned the 3g off on the blackberry and it's gone crazy receiving messages, so I think that's made a difference. Thanks for that. Still nothing on the iphones though!
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-12-2012 13:24
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
- 16458 Posts
- 313 Topics
- 1316 Solutions
on 28-12-2012 13:32
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-12-2012 13:32
Check for local issues http://status.o2.co.uk
are you turning 3g off?
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-12-2012 13:41
Thanks for your quick response. However, based on information on the O2 website, we should be able to get ok coverage in our home. I don't think its right for O2 to say coverage is available in an area, when it isn't.
- 16458 Posts
- 313 Topics
- 1316 Solutions
on 28-12-2012 13:46
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-12-2012 13:46
The coverage checkers are based on computer model prediction.
Various things affect moibile signals and building construction can be a killer these days with all the building regs foil backed insulation etc.
If you do not want to post a postcode on here send me a pm I will look at what the coverage predictor says and the status page just in case there are local issues
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-12-2012 13:52
- 16458 Posts
- 313 Topics
- 1316 Solutions
28-12-2012 13:54 - edited 28-12-2012 13:55
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
28-12-2012 13:54 - edited 28-12-2012 13:55
if in a borderline 3g area then yes as 2g900 gets into buildings better than 3g2100
What phones do you have
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-12-2012 15:54
We have blackberry torch, iphone4s and iphone4. I just turned the 3g off on the blackberry and it's gone crazy receiving messages, so I think that's made a difference. Thanks for that. Still nothing on the iphones though!
- 16458 Posts
- 313 Topics
- 1316 Solutions
on 28-12-2012 16:06
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-12-2012 16:06
Have you tried the same on the iphones?
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Content
on 28-12-2012 16:22

