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Level 1: Joiner
Posts: 4
Registered: ‎02-11-2018

Modem

Hi when checking my recent charges I noticed it says modem.o2.co.uk, what does this mean please? It usually just says idata

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Posts: 94,415
Topics: 541
Solutions: 12,017
Registered: ‎04-04-2012

Re: Modem

Check your data APN still says idata.mobile.o2.uk
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎02-11-2018

Re: Modem

Yes that seems ok
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Posts: 94,415
Topics: 541
Solutions: 12,017
Registered: ‎04-04-2012

Re: Modem

Have been using a vpn to connect to data or is your vpn turned on by accident?
Might be best to call customer service on 202 if you’ve done nothing different this month?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎02-11-2018

Re: Modem

Haven’t done anything any different but have 2 entries under yesterday, idata and modem ... not very techy, what’s a vpn?!!
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Posts: 94,415
Topics: 541
Solutions: 12,017
Registered: ‎04-04-2012

Re: Modem

A VPN is a virtual private network which you can use to bypass the network settings for various different reasons. Also used by security cameras and things like that if you have installed or connected to anything. There is a switch in your settings to turn it on and off.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Level 1: Joiner
Posts: 4
Registered: ‎02-11-2018

Re: Modem

Ah ok! Sounds rather odd might get it checked out! Thanks for the info
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Posts: 94,415
Topics: 541
Solutions: 12,017
Registered: ‎04-04-2012

Re: Modem

Just give customer service a call and they'll be able to tell you.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Posts: 75,225
Topics: 559
Solutions: 3,480
Registered: ‎04-01-2009

Re: Modem


@MI5 wrote:
Just give customer service a call and they'll be able to tell you.

Really....?

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Former Staff
Posts: 5,421
Registered: ‎18-04-2018

Re: Modem

Hi @Bevvyj, I was wondering if you found out more about those charges since you last posted? 

 

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