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Level 1: Joiner
Posts: 1
Registered: ‎09-05-2018
Accepted Solution

Mobile number

Hello, I was wondering how I can use my original mobile number with my new phone that will be arriving tomorrow? As my old phone is broke I also can’t use that number so I can’t log into my o2 account.

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Posts: 84,692
Topics: 716
Registered: ‎14-01-2013

Re: Mobile number

[ Edited ]

Hi @Holl29 You do a sim swap here http://swapmysim.o2.co.uk/

Or follow the advice here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If you need further advice then please ring customer services https://www.o2.co.uk/contactus

*The Game Is On*

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Posts: 98,691
Topics: 545
Solutions: 12,439
Registered: ‎04-04-2012

Re: Mobile number

Just put you old sim in the new Phone if it’s the same size.
You may also be able too push out the tiny nano sim from the middle of yours if you need it smaller.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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Former Staff
Posts: 5,426
Registered: ‎18-04-2018

Re: Mobile number

Thanks @Cleoriff and @MI5 for the advice above slight smile Let us know how you get on with this once you receive your phone @Holl29, and welcome to the Community!

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