Mobile number

[Holl29]

Hello, I was wondering how I can use my original mobile number with my new phone that will be arriving tomorrow? As my old phone is broke I also can’t use that number so I can’t log into my o2 account.

[Cleoriff]

Hi @Holl29 You do a sim swap here http://swapmysim.o2.co.uk/

Or follow the advice here https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number

If you need further advice then please ring customer services https://www.o2.co.uk/contactus

[MI5 · Accepted solution]

Just put you old sim in the new Phone if it’s the same size.
You may also be able too push out the tiny nano sim from the middle of yours if you need it smaller.

[EmilieT]

Thanks @Cleoriff and @MI5 for the advice above  Let us know how you get on with this once you receive your phone @Holl29, and welcome to the Community!