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Mobile internet

Alex11
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on ‎26-06-2020 22:19

on ‎26-06-2020 22:19

why doesn’t the mobile Internet work on new sim cards o2 ,need to configure something?
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Bambino
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on ‎26-06-2020 22:47

on ‎26-06-2020 22:47

@Alex11 You need to call customer service to get the sim activated.

Guide: Coronavirus Community Help and Support 

Or use your old sim if you have one and it's still working, and then do a sim swap if you want to use the new sim.

https://community.o2.co.uk/t5/How-to-Guides/SIM-Swap-a-mini-guide/ba-p/1060675

I DO NOT WORK FOR O2



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MI5
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‎26-06-2020 22:59 - edited ‎26-06-2020 23:00

‎26-06-2020 22:59 - edited ‎26-06-2020 23:00

@Alex11 

Have you got the correct apn set?

https://community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Connecting-Android-Phone-to-Data-Serv...

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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Alex11
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on ‎27-06-2020 11:21

on ‎27-06-2020 11:21

Yes, I have
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MI5
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on ‎27-06-2020 11:30

on ‎27-06-2020 11:30

@Alex11 

If it's a payg sim, you need to top it up to activate it. 
If contract it should already be activated but if not working, call customer service Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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LukasB
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on ‎30-06-2020 12:46

on ‎30-06-2020 12:46

Hey @Alex11 did you manage to get the internet working or are you still having trouble?

→ COVID-19 support - Help and support from O2 during the lockdown
→ Access for You: Registration - Find out how to register for our Access for You service.
→ Just joined the community or thinking of registering? Check out this handy starter guide!
→ Have a query about your account? login to My O2 for help


If you'd like to take part, why not register? slight_smile
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