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Microsoft Store charges

bogbrush
Level 1: Joiner
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Hello - I am seeing a monthly charge to my account of £10.99 to Microsoft Store. There is no other information available in the MyO2 app and I am apparently unable to remove this charge. I have checked my Microsoft Store account on their website and there are no active subscriptions listed. Does anybody know how I can find out more about these charges and have them removed?

 

Many thanks

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MI5
Level 94: Supreme
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@bogbrush 

You need to contact Microsoft as they are passing the charges on to O2.

https://answers.microsoft.com/en-us/xbox/forum/all/charge-of-1099/8c9d21b4-5250-41f1-b621-4e8932c778...

https://support.xbox.com/en-GB/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
  • 150681 Posts
  • 645 Topics
  • 28689 Solutions
Registered:

@bogbrush 

You need to contact Microsoft as they are passing the charges on to O2.

https://answers.microsoft.com/en-us/xbox/forum/all/charge-of-1099/8c9d21b4-5250-41f1-b621-4e8932c778...

https://support.xbox.com/en-GB/contact-us

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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