Solved: Re: Message centre number

Anonymous · ‎28-09-2017

How can I find my message centre number I have a brand new phone but it keeps putting a wrong message centre number which stops me from sending text messages , I have the same trouble with my old phone but I know the number for that one and have to reset it everytime after my phone has been turned off or updated

MI5 · ‎28-09-2017

The numbers are here and have to be in the +44 format http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...
However, your issue is that you have the wrong sim for your account type, so pop into an o2 store and get a sim swap to the correct type (PAYG or contract)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎28-09-2017

The numbers are here and have to be in the +44 format http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(Mobile),C...
However, your issue is that you have the wrong sim for your account type, so pop into an o2 store and get a sim swap to the correct type (PAYG or contract)

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎28-09-2017

The wrong type of sim card will always revert to the message centre number programmed in when you switch off or reboot. As above you need to pop into your local O2 store and get the correct sim. It's free and they transfer everything over for you.

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MercedesS · ‎05-10-2017

Hello @Anonymous, welcome to the O2 community!

Please follow @jonsie and @MI5 advice andLet us know if you need anything else

Thanks so much guys for your help

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