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Merge calls

Bunty
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I am trying to conference call two friends, but when I have dialled the second person and then hit Merge Calls I get a message "Unable to merge calls".  Any advice, please?

Thanks

CW

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MI5
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@Bunty 

Customer service have to enable it on your account Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Bunty
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Ah! That would explain it!  Many thanks for the speedy response!

Bunty

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MI5
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You're welcome.
Good luck with calling customer services though at the moment !
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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Also be warned that some have reported making conference calls in this way has caused additional charges.
Check your tariff for details on things like this in your My o2 account.

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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