I ordered a new iPhone 5S on an O2 monthly contract last week (I was previously Orange). I gave the advisor my PAC code to get my number transferred and was told it could take up to 24 hours. During this time, I still had my old Orange phone up and running as needed to take/receive calls in the meantime. 24hrs later, I could receive calls on my iPhone on the number that I asked to come across, but couldn't receive any txt messages. I queried this and was told to wait a further 24hrs as the number can take longer to transfer. I switched both phones off (old and new) and waiting until the morning. When I switched on my iPhone, I was no longer able to receive any calls! When people call or txt me, it goes through to my old Orange phone (it even says "welcome to Orange answerphone" when people can't get through). I spoke to O2 again and was told it was my sim card that is faulty and they have orded me another one.
In the meantime, I thought I would speak to a different advisor and was told something different and that I have a split service and that they would need to escalate this and contact Orange on my behalf to get them to release my number fully and that this could take a few days.
As of yesterday I now have 'no service' on my iPhone so am back to using my old Orange phone! I wonder if they have deactivated my sim card as a new one is being sent to me - which would seem odd as why would it be deactivated before I've even received a new sim?? Plus, still no update about my 'split service'.
Has anyone else had this problem as I seem to be going round in circles??? The online chat facility was less than helpful with their 'copy and paste' answers!
Very frustrated as I'm paying for a service that I can't even use!
