Solved: Making an additional user on my phone.

HHGTTG · ‎12-09-2021

I have an old Sony Xperia Z3 phone and I have added another user to it i.e. my partner but having done so I have found that when I switch to her 'account' she is unable to turn on mobile data and I was wondering why this was. I have enabled phone calls and texts however.

I should add that I am using a non O2 SIM in this phone but don't think that is relevant.

MI5 · ‎12-09-2021

@HHGTTG

I imagine there must be another setting that needs to be enabled.

Maybe in the network and sim settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-09-2021

@HHGTTG

I imagine there must be another setting that needs to be enabled.

Maybe in the network and sim settings?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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