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Posts: 87,629
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Registered: ‎04-04-2012

Re: Loyalty Reward Not Received

Did you not get anywhere with @Marjo's help?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

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Community Manager
Posts: 5,662
Registered: ‎23-07-2014

Re: Loyalty Reward Not Received


@Adino wrote:

Over 8 months, still no £20 voucher, still no refund, still no call backs, still no reply to any emails.
 
Would recommend to anyone with rewards to not spend them on vouchers as you may never get them, and O2 won't do anything about it apart from telling you it is their supplier's issue and to contact their supplier because they can't be bothered to.  And if you contact their supplier they just tell you they will look into it and get back to you, but they never do.


Hi @Adino , sorry to hear that you didn't receive anything back from the supplier. That's disappointing. Smiley Sad I have just asked on our end what else we can do. I will drop you a PM as soon as I hear back.

 

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Level 1: Joiner
Posts: 7
Registered: ‎17-11-2018

Re: Loyalty Reward Not Received

Hi @Marjo,

 

Yes sadly the supplier has not replied to any of my emails (And I sent several from both my work and home accounts in case there was some issue with my email), and when I call them (they have an expensive rate phone number) they take details and say they will get back to me but then don't and I have never heard anything further from them.

 

Thankfully due to your latest intervention I have now finally received a satisfactory solution from O2 instead of the vouchers.

 

Many thanks for your help Marjo.