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Lousy Service

Anonymous
Not applicable

Your website is rubbish, it has taken me almost half an hour to buy a phone. After all that all I get is a message oops something went wrong. I have now been waiting over TWENTY minutes to join a live web chat. It would have been quicker to jump on a bus into town. I have Beeb a customer with o2 since it was part of BT and called cellnet. I am now left hanging not knowing if you are going to charge my card and deliver my phone or not. And why is this forum asking me to sign in when I am already signed in?

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adamtemp64
Level 66: Unequalled
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Registered:

you are best to ring customer services over issues like this http://www.o2.co.uk/contactus

 

If you can login to myo2 it will show the order if completed and also you will get emails confirming the transaction.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Cleoriff
Level 94: Supreme
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Hi @Anonymous Have a look in My O2 to see if you ordered your phone http://www.o2.co.uk/myo2

If that doesn't help then ring customer services for advice...(dont use live chat). If there is a problem they can take your order over the phonehttp://www.o2.co.uk/contactus

Veritas Numquam Perit

Girl in a jacket
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adamtemp64
Level 66: Unequalled
  • 16454 Posts
  • 312 Topics
  • 1316 Solutions
Registered:

you are best to ring customer services over issues like this http://www.o2.co.uk/contactus

 

If you can login to myo2 it will show the order if completed and also you will get emails confirming the transaction.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

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Anonymous
Not applicable
Have accepted your post as a solution too. Thank you.
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MI5
Level 94: Supreme
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Registered:
We never advise ordering on line. Always go in store.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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