Lost sim

[Anonymous]

Hi, I've lost my sim card, its on a 12 month contract, what do I do. Does o2 block the old sim before giving me a new one.

[Anonymous]

Hi I've lost my phone.ordered a new upgrade can I still keep my old number even if I've had the SIM and phone blocked

[Cleoriff · Accepted solution]

Hi @Anonymous

You need to contact customer services asap http://www.o2.co.uk/contactus

http://www.o2.co.uk/help/help-with-your-sim/get-help-with-your-sim

[Bambino]

@Anonymous please follow the advice given and report this immediately. You are responsible for any charges to your account until you do.

[Anonymous]

Already contacted customer support.it was them that's blocked it

[Cleoriff]

@Anonymous

You need to report this phone lost by following the information in this link Do it asap please.

http://www.o2.co.uk/help/phones-and-devices/lost-or-stolen-device

[Cleoriff]

Problem is there are TWO people posting on this thread!

@Anonymous who has lost their sim and @Anonymous who has lost their phone. Please refer to the posts I have made to you as individuals please...

[Anonymous]

Already been reported lost to o2

[Cleoriff]

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@Anonymous wrote:

Already been reported lost to o2

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@Anonymous What did O2 say about your phone at the time of reporting it stolen?

As far as keeping your old number....as that is in the phone that was reported lost and has been blocked...you will need to check whether they have provided you with your old number on the new sim cardwhen it arrives

It depends whether you asked for this when you ordered your new device?

[Anonymous]

O2 have said it's now blocked.Will have to wait for my new phone and go from there.thanks for replying