Solved: Lost phone

Lisamcginlay · ‎30-09-2022

Hello I have lost my phone and for insurance purposes I was to contact 02 to receive first date of usage and last date of usage on my previous number. I have tried doing this online and also called however can't seem to get this. Is this something you could help with.

Thank you.

MI5 · ‎30-09-2022

@Lisamcginlay

You need to report the loss first Guide: Lost or Stolen O2 Device? - How to Report it

Then ask O2 for a standard insurance letter.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎30-09-2022

@Lisamcginlay

You need to report the loss first Guide: Lost or Stolen O2 Device? - How to Report it

Then ask O2 for a standard insurance letter.

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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