Lost phone! Need help!

[Anonymous]

Hello! 

I lost my phone like 3weeks ago and im wondering how can i contact the O2 support because the live chat option in unavailable whenever i want to click on it? And i dont have a 2nd phone so i can't contact O2 using that option... 

[MI5 · Accepted solution]

Lost and stolen help here.
Try the online form for reporting and landline number included to call from a payphone or someone else's phone https://community.o2.co.uk/t5/Other-Products-and-Services/Lost-or-Stolen-O2-Device-How-to-Report-it/...

[Bambino]

@Anonymous Why have you waited three weeks to ask? You are responsible for charges if anyone has found your phone and gained access to it. See the link above.

[Cleoriff]

Oh dear @Anonymous Not reported and lost three weeks ago? I hope you aren't in for a nasty shock if someone has been using your phone.

Have you got insurance? Though I doubt any claim would be recognised as it wsn't reported immediately. Best of luck. Get it reported as soon as possible via any of the routes given in the above link

[jonsie]

Why three weeks? Live chat unavailable all that time? Did you not think to call customer service. The contact details are easy to find on the website. You really should have asked us for help three weeks ago.