Lost device

[Erik]

Hello .. yesterday I lost my device with sim card.. Can U block them?My number is [removed]. Tommorow i will contact o2 shop in Leicester.. [removed]

[Cleoriff · Accepted solution]

Hi @Erik

This is not customer services I'm afraid. You must report it following the advice here

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988

Report it immediately please.

[Cleoriff]

@Erik

Just add, please remove your phone number and personal details. As this is an open forum you risk being spammed leaving it there for all to see.

I stress again please report the loss immediately. If anyone finds your phone and you haven't reported it lost, you will be liable for any charges incurred, if it is used by anyone else.

[Bambino]

@Erik Please follow the advice above from @Cleoriff as soon as possible. Also report the loss to your local police.

[jonsie]

The loss must be reported within the first 24 hours otherwise you are liable for any  and all usage on the sim card.

[EmilieT]

Good morning @Erik, and sorry to hear about your phone  

I hope you find the  advice @Cleoriff, @Bambino and @jonsie shared useful but it'd be great if you could come back and let us know if you're all sorted or need some additional help 

to the forum!