Loss of service

[Justasking11]

Hello all, has anyone managed to get an actual timescale for when full services will be resumed after the loss of services due to storm arwen ?  Updates via text or email are not helpful at all and try by phone is a bit of a non starter.  I'm a new customer for home broadband and the only reason I can send this is because I still have my old provider for a little while yet.  

[jonsie]

Hi
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 using the links below, they should be able to help you with this

[Justasking11]

Yes, I spent about 75 mins on chat this morning and got no where.  I am asking other customers if they have had any joy in getting timescales themselves as in the end I got no where.....just going round in circles and the only solution to my question I got was sign up for alerts..........

[madasaf1sh · Accepted solution]

@Justasking11 

At the moment its not safe for anyone to be going to some locations to restore services as some areas have powerlines down, and some DNO's still have a lot of people without power, so the priority is to get them power back. 

o2 won't give you a timescale, as well as UNSAFE conditions, they need to get permission from landowners, and assess the damage and then fix it...

A mobile phone mast can be fixed, a person can't always be so I would rather o2 send out people when its safe to do so...