on 08-03-2015 13:12
Trying to upgrade my I-Phone and secured a deal by phoning O2. However, the same deal could not be provided by the local store. So you cannot buy a phone at the same price in the store (it costs more) as you can online. You cannot purchase the phone online and then collect from store (as I wanted to do) without incurring a cost penalty - although the stores have (of course) the phones in stock. Why not? Instead the phone would be posted to me, to arrive a few days later. Why? Surely two arms of the same company can work together. Will O2 reply please as have exhausted customer services appeals - they just say it's not what they do.
on 08-03-2015 13:23
Welcome to the Community. We are all customers on here and not o2 staff.
To answer one question though, you can order online or over the phone and collect from the store a day or two later.
O2 stores are separate from Telephone sales and online sales. It is just the way o2 work.
on 08-03-2015 13:29
Shame but it seems to be the way these days, not just with O2 but with many companies now, where online is cheaper than actually speaking to someone. I personally find it wrong when someone is actually prepared to save all the hassle and go instore to find out they have to pay more for the privilege.
08-03-2015 13:31 - edited 08-03-2015 13:57
Yes you can order online and collect instore. here is a link about exactly that...
on 08-03-2015 13:36
on 08-03-2015 13:38
Yes I know the reasons but I still think it wrong personally.
on 08-03-2015 13:50
Look at Giffgaff, owned by o2 but generally cheaper. Only available online
on 08-03-2015 13:59
on 08-03-2015 14:01
In reality the online system orders the phone from the warehouse and it is delivered next day if in stock to the store where it can then be collected in presentation of correct i.d.
The stock in the store doesn't get touched.
on 08-03-2015 14:07