on 08-03-2015 13:12
on 08-03-2015 13:12
Trying to upgrade my I-Phone and secured a deal by phoning O2. However, the same deal could not be provided by the local store. So you cannot buy a phone at the same price in the store (it costs more) as you can online. You cannot purchase the phone online and then collect from store (as I wanted to do) without incurring a cost penalty - although the stores have (of course) the phones in stock. Why not? Instead the phone would be posted to me, to arrive a few days later. Why? Surely two arms of the same company can work together. Will O2 reply please as have exhausted customer services appeals - they just say it's not what they do.
on 08-03-2015 13:23
on 08-03-2015 13:23
on 08-03-2015 13:29
on 08-03-2015 13:29
Shame but it seems to be the way these days, not just with O2 but with many companies now, where online is cheaper than actually speaking to someone. I personally find it wrong when someone is actually prepared to save all the hassle and go instore to find out they have to pay more for the privilege.
08-03-2015 13:31 - edited 08-03-2015 13:57
08-03-2015 13:31 - edited 08-03-2015 13:57
Yes you can order online and collect instore. here is a link about exactly that...
Veritas Numquam Perit
on 08-03-2015 13:36
on 08-03-2015 13:36
on 08-03-2015 13:38
on 08-03-2015 13:38
Yes I know the reasons but I still think it wrong personally.
on 08-03-2015 13:50
on 08-03-2015 13:50
on 08-03-2015 13:59
on 08-03-2015 13:59
Thing is one of the OPs complaints was that they couldn't order online and pick up instore.
As I pointed out in post 4...they actually can....
Veritas Numquam Perit
on 08-03-2015 14:01
on 08-03-2015 14:01
on 08-03-2015 14:07
on 08-03-2015 14:07
I know...you order it...it comes from the warehouse "usually within 2 days". It still allows the customer to purchase at online prices though which is a good thing...
Veritas Numquam Perit