Locked iphone

Robster · ‎19-06-2018

My son's iphone was lost and reported to o2. The phone was then found pay as go sim inserted and works. Now tried to use it with o2 monthly sim and it says no service and phone not allowed. Many calls and live chats with o2 who say they will unlock it but still not working. Please can anyone offer any help

madasaf1sh · ‎20-06-2018

It could also be that the SIM is blocked as well, especially if a PAYG sim card works..

When you reported the phone lost what sim did it have in the device, PAYG or contract

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

MI5 · ‎20-06-2018

Both usually get blocked when reporting a loss.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

anticpated · ‎20-06-2018

The only time this has happened to me, I got both blocked. Seems to be standard procedure.

Indubitably true. Samsung S21 Ultra and Xiaomi 14 Ultra

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