Most o2 shops will be able to offer you a basic phone to use whilst yours is off being repaired.
There is a £25 refundable deposit to pay and it needs to be arranged with your local store.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.